Refund policy

What this policy covers

This policy covers physical products ordered from the ClubRun online store at clubrunapp.com and shipped to the UK, US or EU.

Subscriptions and purchases made inside the ClubRun app are billed by Apple or Google, so their refund process applies instead. See App subscriptions and purchases below.

Returns

You can return most items within 30 days of delivery for a refund. To be accepted, a return must be:

  • Unused, unworn and unwashed
  • In its original packaging, with any tags still attached
  • Sent with your order number or proof of purchase

Items we can't take back

Unless they arrive damaged or faulty, we can't accept returns of:

  • Gift cards
  • Personalised or made-to-order items
  • Sealed items that can't be returned for health or hygiene reasons once the seal is broken

Sale items can be returned on the same terms as full-price items.

How to start a return

  1. Email hello@clubrunapp.com with your order number and the items you want to return.
  2. We'll reply with the return address and instructions. Please don't send items back before you hear from us.
  3. Pack the items securely and keep your proof of postage until your refund arrives.

Return postage is paid by you, unless the item is damaged, faulty or not what you ordered.

Refunds

We refund to your original payment method within 14 days of receiving your return, and we'll email you when it's processed. Your bank or card provider may take a few extra days to show it.

If you return a whole order within the 14-day cancellation period, we also refund the standard delivery charge you paid. Expedited delivery is refunded up to the cost of standard delivery (£4.99).

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or isn't what you ordered, email hello@clubrunapp.com as soon as possible with your order number and a photo. Keep all the packaging and the item.

We'll send a replacement or a full refund, including delivery, and cover the cost of any return. This doesn't affect your statutory rights. UK customers can reject faulty goods for a full refund within 30 days of delivery.

If a parcel is lost in transit, email us and we'll take it up with the carrier, as set out in our Shipping policy.

Exchanges

The fastest way to swap a size or colour is to return the item for a refund and place a new order. If you'd rather exchange, email us and we'll arrange it while stock lasts.

App subscriptions and purchases

Subscriptions and other purchases made in the ClubRun app are billed by Apple (App Store) or Google (Google Play). Refunds for these are handled by Apple or Google under their own refund policies, so request one through your Apple ID or Google Play account.

To stop a subscription renewing, cancel it in your Apple ID or Google Play settings at least 24 hours before the end of the billing period. ClubRun can't cancel or refund app store purchases on your behalf.

Your cancellation rights (UK and EU)

If you're in the UK or EU, you can cancel an online order for any reason within 14 days of delivery. You then have a further 14 days to send the items back. Our 30-day returns window above is on top of this right, not instead of it.

For digital content, such as app features, you lose the right to cancel once you agree to the download or access starting and it begins.

Contact

Questions about a return or refund? Get in touch:

  • Email: hello@clubrunapp.com
  • Phone: +44 7346 815682
  • Registered office: ClubRun App, Unit 1, The Old Slaughter House, Green Lane, Chickerell, Weymouth, Dorset, DT3 4GG, United Kingdom. Please don't send returns here unless we've asked you to.